Thank you to those of you who completed the LRC survey this year. We are delighted with the results - please find the details below.
| Response | Percentage |
|---|---|
| 1. No | 2% |
| 2 | 0% |
| 3 | 25% |
| 4. Can't manage without it | 73% |
| Total | 100% |
| Response | Percentage |
|---|---|
| 1. Not at all | 2% |
| 2 | 9% |
| 3 | 33% |
| 4. Yes, very much | 56% |
| Total | 100% |
| Response | Percentage |
|---|---|
| Never | 3% |
| At least once a month | 18% |
| At least once a week | 35% |
| Most days / every day | 44% |
| Total | 100% |
| Response | Percentage |
|---|---|
| 1. Not at all | 2% |
| 2 | 12% |
| 3 | 31% |
| 4. Yes, very much | 55% |
| Total | 100% |
| Response | Percentage |
|---|---|
| 1. Poor | 0% |
| 2 | 5% |
| 3 | 15% |
| 4. Excellent | 80% |
| Total | 100% |
| Response | Percentage |
|---|---|
| Not at all useful | 0% |
| Not particularly useful | 9% |
| Quite useful | 24% |
| Very useful | 67% |
| Total | 100% |
| Response | Percentage |
|---|---|
| No | 9% |
| Yes | 91% |
| Total | 100% |
The reasons why you think it is a good place to study:
The reasons why you think it is not a good place to study:
We always try our best to keep the noise in the LRC to an appropriate level in order to maintain a balance that meets the needs of students who are working in small groups and individuals who need a quiet space to concentrate on their work. Unfortunately the layout of the building with the eating area joined to the LRC and the space being open plan encourages the noise to travel making it difficult to control. You are able to book the study rooms on the first floor if you are struggling with the noise coming from the eating area or the reception area downstairs. If you would like complete silence there is the silent study room in the Derby Road LRC - simply ask at the help desk to be booked in.
| Response | Percentage |
|---|---|
| Not at all appropriate | 0% |
| Not particularly appropriate | 0% |
| Quite appropriate | 22% |
| Very appropriate | 78% |
| Total | 100% |
Overall 100% of respondents thought the opening times are very or quite appropriate, but these were a few suggestions:
| Response | Percentage |
|---|---|
| Never | 0% |
| Not often | 2% |
| Often | 29% |
| Always | 69% |
| Total | 100% |
| Response | Percentage |
|---|---|
| Poor | 0% |
| Adequate | 4% |
| Very good | 38% |
| Excellent | 58% |
| Total | 100% |
These were by far the things you most valued about the LRC:
| Could do better / could offer | No. of comments | LRC response |
|---|---|---|
| More / better computers and laptops. | 4 |
The laptops in the laptop lockers are for individual independent study, but unfortunately we regularly see entire classes being sent for them. If laptops are required for class there is a laptop trolley available for class use which your tutor should book out for that lesson so that the LRC ones can be used for their intended purpose. If computers or laptops are running slowly / not working properly please inform a member of staff so that the problem can be resolved quickly. |
| More books / e-books for nursing, social work, health and social care, teacher training, business and law, sociology, psychology, sciences, social science. | 22 |
Our Learning Resource Advisors work closely with teaching staff to ensure that all resources required by students are available in the LRC. The Advisors will look at the requests that have been made and consult with the relevant tutors. We try to meet demand by purchasing multiple copies of books where necessary but we cannot afford to buy one copy per person so to help you gain access to the books you need we have a request system which allows you to reserve items that are on loan – please ask at the help desk to access this service. Where titles are in demand we also look to see if an e-book version is available. However not all print books are published as e-books and so this is not always possible. Our e-book collection is continually growing as more titles become available in this format. |
| Provide more quiet spaces. | 1 |
If you are finding it difficult to concentrate in the LRC you can book into one of the study rooms on the first floor. If you would like complete silence there is the silent study room in the Derby Road LRC - simply ask at the help desk to be booked in. It is sometimes difficult to control the noise due to being located next to the eating area and the noise also travelling from the reception area downstairs but we will continue to monitor the noise and remind people to keep the noise down in order to encourage an appropriate working atmosphere. |
| More study tables / with sockets. | 3 |
We have tried our best in terms of the layout in the LRC but where most of the tables are placed is dictated by the floor power sockets so we are unable to move them to create space for additional tables with or without power sockets. |
| Open later on Friday / at weekends. | 3 |
Overall 100% of respondents think the opening times are very or quite appropriate for when they want to use it. Opening times will be changing from next year including an increase in the hours the LRC is staffed. |
| Open doors to outside terrace. | 1 | We will investigate why the doors have not been open. |
| Increase loan entitlement limit. | 1 |
We have to carefully balance the number of items you can borrow with the demand for the resources. We receive feedback that there are not enough resources and this would only get worse if the the loan entitlement limit was increased. Quite often students will try to borrow every item on a reading list when this isn't always necessary. It might be that you only require a couple of pages or a chapter from a book and so scanning those pages would be a better option than borrowing the book. |
| Printer faults / help with using the MFD. | 2 |
Always report faults to a member of staff so they can guide you towards the other available printers and to ensure it is fixed quickly. Staff are available to help with using the MFDs, but a tutorial is not usually provided during induction as there is a poster by every MFD with instructions on how to copy, scan and print. |
An overwhelming number of positive comments were received in response to this final survey question. Here's just a few of them:
All fabulous.
Fantastic place to study.
Good area to study/revise/ work in. Any help that is required is easily accessible. Member of staff in the LRC is always helpful.
Helps with all exams and assignments. Would be lost without the LRC as most libraries locally do not have the books and resources needed to help me.
I don't know how I would study without it.
It's a lovely environment to be in.
Love it!
Please reward the staff.
Staff always willing to help.
Staff are lovely and very helpful.
The staff are wonderful and do their best to help you. No job is too much for them and they are all very approachable and do their best to assist.
The staff in the library are so helpful. I don't know what I would do without them. They are always very knowledgeable on the book stock and really seem to know everything!
This is one of the best LRC's I've used. There are plenty of resources for everyone and the staff are very helpful.
Very helpful.
Whoever was responsible for hiring the staff did an amazing job.
